Job Title: Accounts Receivable Coordinator
Department: Finance
Reports To: Director of Finance
Location: 8250 Borden Street, Vancouver, BC

Schedule: 8:00AM to 4:30PM, flexible as required

A DAY IN THE LIFE

As a member of the Finance team at our Vancouver, BC location, the Customer Account Coordinator plays a key role in building relationships with our customers to manage their accounts receivable lifecycle. Through collaboration with the Sales, and Finance teams, they ensure timely and accurate data is readily available to execute on the Company’s objectives and to assist in making informed, data driven business decisions. They also support the Finance  team with related duties including assisting with the preparation of our monthly, quarterly and annual financial reports. 

ACCOUNTABILITIES

• Coordination of accounts receivable, including performing reconciliations, monitoring customer aging reports, and collecting outstanding balances;
• Issuing invoices and statements to customers and applying payments against any outstanding balances;
• Supporting customers in resolving challenges relating to billing;
• Collaborating with the Sales team to build and strengthen relationships with customers through thoughtful and tactful communication;
• Working together with customers to develop payment plans and making recommendations to escalate collection efforts if need be; 
• Preparing, reviewing and analyzing AR management reports to support critical business decisions;
• Assisting with completion of monthly closing activities and related journal entries; and
• Other duties as assigned.

QUALIFICATIONS

• 3+ years’ working experience in an Accounts Receivable or a similar Accounting role;
• Well developed customer service skills with the ability to handle customer inquiries and challenges effectively;
• Polished, professional interpersonal and communication skills;
• Proven ability to effectively prioritize tasks and deliver on them; 
• Strong analytical capabilities and completes all tasks with a high degree of accuracy;
• Enjoys developing and maintaining relationships with team members, both inside and outside of the Finance team, to effectively collaborate, strategize and support work related goals;
• Comfortable working autonomously and making decisions independently;
• Confident working with bookkeeping software and Microsoft Office, experience working with Sage would be an asset;
• Experience working in a Customer Service or Customer Success role would be an asset. 

MUST HAVES

Committed to Better - Show Up, Put In, Improve

• Expresses an entrepreneurial soul and actively pursues opportunities for innovation
•  Leads with courage and integrity, makes space for self and others to take chances

Do The Right Thing - Ownership, Honesty, Humility

• Takes ownership and personal responsibility for their actions and accountabilities
• Displays and advocates for honest, transparent communication

Authentic & Fun - Team Minded, Respectful, Genuine

• Values collaboration and prioritizes building trusting relationships
• Work hard play hard, enthusiastic about achieving objectives and celebrating the wins

WHY WE THINK YOU’LL LIKE WORKING WITH US

• We have some exciting growth plans up our sleeve, we’d love to have you grow your career with us!  
• We are all accountable to support the growth of a collective that is safe, accessible and inclusive. Show up as you are - we believe that diverse lenses are what make us great and are what will allow us to amplify our potential.
• Onsite fitness facilities to help you stay balanced or to engage in some healthy competition - choose your adventure! 
• Casual dress for all of our team members 
• Flexible health and dental benefits for you and your family after you’ve been with us for three months, additional flexible spending accounts after one and three years
• We start with 3 weeks of vacation and go up from there. All of our team members receive a bank of personal hours - sick days, long weekends, or just a “you” day, it’s up to you! 
• Free parking at all of our facilities and easily accessible via transit  

WHO IS VESSEL ANYWAYS?

Vessel offers everything from mobile canning and design services to printed cans and pressure sensitive labelling to our customers. We’ve grown into a one stop shop, which means we’re doing everything from prepping the canning line at dawn to running the labeling lines at dusk. We are owned and run completely independently by a group of friends, our founders. Today, we're a big team growing across the country to keep the cogs turning and the beverages flowing.

We all share a passion for the brands we work with, and the pride we take in the hard work that we do. If we’ve learned one thing over the years, it’s that in this business, your only limit is your ambition. We’re passionate about pushing our customers to think beyond their current potential, because it means that we do too. When you join Vessel, you’re part of a collaborative, fun-loving and dedicated team that is driven to elevate our industries, communities and people.